Technical Account Manager
Empresa: Soluciones Creativas
Ubicación: Heredia
Salario: 600000 per month
Tipo de empleo: Full-Time
Descripción del empleo
Título del Trabajo: Technical Account Manager
Empresa: Soluciones Creativas
Descripción del Trabajo
BASIC QUALIFICATIONS:– High School Diploma.
– +1 year in Customer Service.
– Upper Intermediate/Advanced English level.
+B2 (Oral and written skills)
– Proficient in Microsoft Office suite of tools.
(Excel, PowerPoint, Word)
– Experience in troubleshooting in a technical environment.
KNOWLEDGE AND SKILLS:– Knowledge in server, network and storage technology.
– Organize, plan, prioritize and accomplish tasks in timely manner.
– Ability to services independently and make decisions with mínimal supervision.
– Data analytics and trend analysis.
– Critical thinking and problem solving.
RESPONSABILITIES:– Ability to develop meaningful relationships, network, rapport and trust in a model where customers are located in a different geography.
– Leverage active listening and knowledge of client’s solutions to identify areas of additional services and incremental revenue growth.
DETAILS:– Monday to Friday.
(7:00a.m.4:00p.m.)
– 3 days WFH and 2 days on site.
(AFZ)**Salary**: ¢600,000.00 per monthCOVID-19 considerations:
Hybrid Position.
Ability to commute/relocate:– Heredia, Provincia de Heredia: Reliably commute or planning to relocate before starting work (preferred)