Team Manager – Santa Ana – 100% Site
Empresa: Infotree Global Solutions
Ubicación: San José
Salario: 950000 per month
Tipo de empleo: Full-Time
Descripción del empleo

Título del Trabajo: Team Manager – Santa Ana – 100% Site
Empresa: Infotree Global Solutions
Descripción del Trabajo
100% site – Santa Ana**Qualifications**:– Bachelor’s degree in any area
– At least 4 years of experience in call center/contact center
– Advance level in English language – C1 minimumIn the role of Team Lead, you will be responsible for preparing the service quality plan, manage the team, ensure process compliances, resolution of escalations, Knowledge Management Compliances with the objective to sustain delivery predictability and meet client and internal commitments on a continuous basis for the specific processes under purview within the guidelines, policies and norms of Infosys.
In this role you will be responsible for transition coordination, resource planning and training, performance management of the team, Service level agreement and process compliance, knowledge management, process reengineering, resource optimization and overall governance of the team.
HorarioDe martes a sábado 7:00 am a 4:00 pmTipo de puesto: Tiempo completoTipo de puesto: Tiempo completoSalario: ¢950,000.00 al mesPregunta(s) de postulación:– Leiste las generalidades del puesto?
Idioma:– ingles avanzado (Obligatorio)