Back Office Representative- Bilingual Heredia
Empresa: Qualfon
Ubicación: Heredia
Salario: 453975 per month
Tipo de empleo: Full-Time
Descripción del empleo
Título del Trabajo: Back Office Representative- Bilingual Heredia
Empresa: Qualfon
Descripción del Trabajo
As a Back Office Representative your responsibilities include completing data entry tasks, providing administrative support, answering telephone calls, and creating reports.**OUR MISSION**Qualfon is on a mission to help as many individuals as possible pursue their total vocation, create and an ever-growing number of career development opportunities, and be the partner of choice for all our clients.
– Further your education and earn a college degree through Qualfon University program
– FREE access to personal and professional support through the Qualfon care coaches’ program
– Medical, dental. vision benefits and life & accident insurance
– Competitive wages
– Opportunities to earn additional income through incentives
– Paid time off
– Paid training
– Employee discounts
– We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values**KEY RESPONSABILITIES**
– Data management.
– Takes control of problems logically and with a clear understanding to ensure the appropriate customer outcome.
– Collect the feedback of all the assigned queues daily and take needed action.
– Adheres to the internal compliance policy and guidelines established by Qualfon and the client.
– Follows up with customer needs and team lead requests.
– Cooperates with special projects.**QUALIFICATIONS**
– Advanced English Speaker. Fluent in verbal and written English 85% / B2
– Strong knowledge of Microsoft Excel
– At least 1 year of call center experience
– Strong organization skills and attention to detail
– High-level written and verbal communication skills
– Communication and interpersonal skills
– Proficiency in MS Office
– High School Diploma
– Customer service oriented**WORK FROM HOME REQUIREMENTS**
– Desktop or laptop (Apple/Mac, Tablets or Smart devices, Windows Mini PCs, Chromebook, and Android systems are NOT compatible)
– Operation system – Windows 10 or newer
– Webcam-Video available
– The computer must have at least 4GB of RAM and a Processor speed – i3 4th generation or better
– High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
– Upload speed of 3Mbps; Download speed of 10 Mbps
– The Internet service provider (ISP) must be highly stable with 1% or less packet loss
– Latency under 100ms
– USB headset with noise-canceling microphone (Jabra, Plantronics, or Logitech are recommended) 3.5 mm headsets and gaming style headsets are not approved
– All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.**EMPLOYEE BENEFITS**
– Costa Rica mandatory benefits.
– Scholarship program at Qualfon University (Rochat School of Business).
– Care Coach program.
– Free access to online learning platforms (LinkedIn and Coursera).
– Medical benefits through MediSmart for full-time employees.
– Competitive wages plus bonus.
– Opportunities to earn additional income through incentives.
– Values-driven organization.
– USD salary
– Referral bonusTipo de puesto: Tiempo completoSueldo: ¢450,000.00 – ¢453,975.00 al mesPregunta(s) de postulación:– Do you have an English proficiency of 90 / B2+ or higher? Levels below B2 will not be successful in the process.
– WFH will only be considered by performance after the training, nesting, and some time in operations. We are in Eurocenter; Barreal de Heredia. Do you agree to come here during that time?
– Do you have the required equipment to perform WFH (Windows 10, Ethernet Connection, and at least 30 Megas of internet)?
– We offer a salary of $850+ $100 performance bonus. Do you agree with this amount?Experiência:– excel: 1 año (Deseable)