Citi Shared Services (Css) Common Capabilities

Título del trabajo: Citi Shared Services (Css) Common Capabilities

Compañía: Citi

Descripción de funciones: As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

Citi Shared Services (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi’s businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

The Common Capabilities function is a part of the CSS Chief of Staff organization and integrates four business office pillars:
Employee Experience & Culture (EE&C)
Communications
Financial Management
Management Reporting & Data Analytics

The Employee Experience & Culture Business Associate will be directly responsible for leading and supporting the execution of the EE&C programs in support of all the CSS products globally, and will assume the role of EE&C Relationship Manager for Costa Rica and the broader LATAM region responsible for managing all aspects of stakeholder interactions.

**Responsibilities**:
Partner with regional stakeholders in leading the Voice of the Employee (VOE) strategy and consolidation of regional teams’ plans in alignment with organizational guidance, including but not limited to managing CSS VOE meetings, analyzing the VOE results, supporting development of action plans and creating executive-level presentation showcasing insights and anticipated impact.
Manage local and regional stakeholder relationships to ensure alignment in support of global and local EE&C programs, including site communications, local events and ad-hoc initiatives
Support global, regional and local delivery of the Employee Experience program portfolio including manager effectiveness, rewards & recognition initiatives, training & certifications, and diversity & inclusion, including but not limited to program management, facilitation, and production of metrics to showcase impact

**Qualifications**:
5 – 7 years of relevant experience
Proven ability to conduct research/analysis, organize findings and build presentations
Strong interpersonal and relationship-building skills
Consistently demonstrates clear and concise written and verbal communication skills
Strong organizational skills and attention to detail
A good team player with the ability to multi
– task
Highly self-motivated with a strong sense of initiative
Must have a basic understanding of project management

**Education**:
Bachelor’s Degree/University degree or equivalent experience

**Critical Competencies**:
Stakeholder management
Development of executive level presentations
Meeting and training facilitation

About Citi
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a

Ubicación: Heredia

Fecha del trabajo: Sun, 01 Jan 2023 23:39:14 GMT


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